We are what we have

Today we had the first day with Ruth Hickmott and she teach us how to understand customer and everything around us. Beginning of the lecture was very interesting because we had a guest which nobody knew and had to say about her the most important things such as: where she lives, is she married, does she work, what is her favourite show, etc. It was really good fun because we guessed most of this things. Our next activity was even better everybody from a group brought their favourite thing and we had to guess who that thing belongs to. Every human have some goods or things which likes and is missing them when they lost or stolen.

“…Possessions are an important component of sense of self. The most direct form of evidence is found in the nature of self-perceptions. Additional, especially striking evidence is found in the diminished sense of self when possessions are unintentionally lost or stolen. More evidence in the role of possessions in sense of self comes from anthropological studies of the way possessions are treated ritually and after death.” - Russell W Belk

My impression is really positive after the first lesson. The most important is communicate and understand not just the clients and the customers but all the people because without that we cant act and live. Subject is really interesting and I'm sure that from lesson to lesson a will enjoy more and more.